Cancellation Policy
Understand our cancellation procedures and timelines. Clear guidelines to help you manage your reservations with flexibility.
Reservations & Booking
- All reservations are confirmed once a deposit or full payment is received. NYC regulations require accurate trip details at the time of booking; any changes may affect pricing and availability.
Free Cancellation Period
- Cancellations made more than 48 hours prior to the scheduled pickup time will receive a full refund of any deposit or prepayment.
Cancellations Within 48 Hours
- Cancellations made between 48 and 24 hours before pickup will be charged 50% of the total fare, including any applicable tolls or surcharges.
Cancellations Within 24 Hours
- Cancellations made less than 24 hours before the scheduled pickup will be charged 100% of the total fare, as the vehicle and chauffeur have been exclusively assigned.
No-Show Policy
- A passenger is considered a no-show if they cannot be contacted and do not appear within 30 minutes of the scheduled pickup time (or 45 minutes for airport pickups after flight arrival). No-shows are billed the full fare.
Reservation Changes
- Changes to pickup time, destination, number of passengers, or vehicle type are subject to availability. Modifications requested within 24 hours of the trip may be treated as a cancellation and rebooking.
Airport Transfers
- For JFK, LGA, EWR, and other NYC-area airports, cancellations within 12 hours of scheduled arrival or departure time are subject to a 100% cancellation fee, as dispatch and flight-tracking resources have been allocated.
High-Demand Dates & Special Events
- For weddings, proms, New Year's Eve, major conventions, parades, and other NYC peak-demand events, a non-refundable deposit of 25–50% is required. Cancellations for these dates will result in forfeiture of the deposit.
Traffic & Weather Considerations
- Due to NYC's traffic conditions and potential weather disruptions, clients are encouraged to schedule pickups with adequate buffer time. These factors do not qualify for cancellation-fee waivers unless the company initiates the cancellation for safety reasons.
Company-Initiated Cancellations
- In rare cases where the company must cancel due to mechanical issues, safety concerns, or extreme weather advisories issued for NYC, clients may choose between a full refund or priority rescheduling at no additional cost.
Related Policies
Explore our other policies for complete information
Terms & Conditions
Review the terms governing the use of our services
Questions About Cancellations?
If you need to cancel or modify your reservation, or have questions about our cancellation policy, please contact us.
